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CORONAVIRUS
UPDATES FOR
CLIENTS &
TECHNICIANS

Client Updates

The latest updates for COVID-19 (most recent on top)

Thur, Mar 26, 2020

TechLink Technicians Have Authorization to Travel

Dear Valued Client,
At TechLink we are taking all necessary steps to continue our business in these unprecedented times. One of these steps includes providing an Authorization to Travel Letter found below in the message sent to all technicians. We have seen this document used successfully in a number of markets that are current focal points of the COVID-19 virus across the US. This Authorization to Travel document has also been added to all work orders.

Please know we are 100% focused on supporting you and your customers during this challenging situation.

Thank you,
Bobby Kelley
COO

CRITICAL INFRASTRUCTURE ESSENTIAL EMPLOYEE AUTHORIZATION TO TRAVEL

Dear Valued Partner,

We hope you are staying safe and healthy.  As you know, many states and cities are imposing a ‘Shelter in Place’ policy for a set period of time.  According to the details laid out by the U.S. Department of Homeland Security with regards to Critical Infrastructure, the work you perform for TechLink Services falls under the definition of Critical Infrastructure.  If you are in an area that has imposed a ‘Shelter in Place’ policy, please PRINT and TAKE WITH YOU the document found in the link below.

CRITICAL INFRASTRUCTURE ESSENTIAL EMPLOYEE AUTHORIZATION TO TRAVEL

This document will also be attached to all TechLink Services’ work orders.

Thank you for your dedication to TechLink and we’ll keep sending out regular updates during these challenging times.

Bobby Kelley

COO

Mon, Mar 23, 2020

“No-Contact” Installation / Service Work Available

At TechLink our number one priority is your health, your customer’s health and the health and safety of our technicians during this most difficult time.

We are all trying to follow the CDC/WHO guidelines on Covid-19, particularly as it relates to “social distancing”. As we work to maintain business continuity for our clients and technicians, we would like to offer you an alternative to cancelling work orders.

If you have an upcoming scheduled job with TechLink, our team can take extra precautions and can perform a No-Contact Installation / Service Work Order:

  1. Our technician will reach out to your Point of Contact by phone once on site rather than in person.
  2. All interactions between technician and Point of Contact can be conducted over the phone.

Please understand that in an effort to protect both our clients and our technicians, if anyone at your customer’s place of business shows obvious signs of being ill, our technicians are instructed to respectfully decline the work unless it can be performed without coming in contact with that individual.

If you would like to request a work order to be “No-Contact”, please contact your TechLink PM.

Gloves and Hand Sanitizer 
Note:  Starting April 1st all TechLink technicians will be required to use new nitrile gloves and, if available, hand sanitizer at every TechLink job.  More information will be coming out about this new requirement this week.

Thank you,
Bobby Kelley
COO

Mon, Mar 16, 2020

TechLink Remains Open for Business

Dear Valued TechLink Client,

Since we sent our original message to you last week, we wanted to give you a further update on how the TechLink organization is dealing with the Covid-19 situation, based on events of the last few days.

We have continued to closely monitor developments with respect to this rapidly changing situation, including information and guidance published by healthcare authorities around the globe, and US and State/City announcements.

We are open and maintaining normal operations. To ensure that we can maintain normal operations as the spread of COVID-19 continues, we have activated our business continuity plans, which include spinning up our corporate and local incident management teams, who are responsible for overseeing our response to the evolving situation.

COVID-19 has not impacted our ability to deliver any services at this time, and we continue to provide regular updates to our employees and installers nation-wide. Our strategy for business continuity includes:

  • Following CDC guidance to institute training and preventative measures to reduce the chance of infection in the workplace, including having employees work from home.
  • Where local cases of infection have occurred, we have mandated our employees work from home. This is the case in Bend, Oregon and Kansas City so far.
  • Where no confirmed cases have been reported our offices remain open. However, we have started a rotation plan where certain employees work from home reducing the amount of close contacts in the office environment and recognizing the need for social distancing.
  • We have been prepared for all team members to work from home for several years, driven by our 24/7/365 support services, and we consider all of them essential workers. With one local manager remaining in each office we do not envision any breaks in service.
  • Cross-training employees to help maintain business operations in the event of decreased employee availability.
  • We are updating our installer base throughout the US and Canada with regular communications and on every work order, the emphasis being on cleanliness and staying away from large gatherings. We are also reminding them of the importance of NOT taking jobs if they feel unwell.

Thank you for your business as we all work hard to navigate through these challenging times. Rest assured, we are 100% focused on supporting you in the coming days and weeks. We will communicate updates to our plans and notify you of changes to the availability of Techlink services.

Thank you,

Mike Mudd

Regarding COVID-19

Dear Partner,

We wanted to bring to your attention the measures we are taking to protect our employees, clients and installers as the Coronavirus continues to gain momentum in the US. Please bear in mind that the daily changes in conditions we are witnessing will inevitably result in new updates and measures.

For instant updates please follow our twitter feed:
https://twitter.com/TechLinkService

In the meantime:

  • We are holding 8am (Pacific) daily briefings as the threat continues to grow.
  • As a national company, we realize that certain parts of the country will be more affected than others. We will be monitoring local conditions (“hot spots”) and let you know if we need to reschedule jobs, with as much notice as possible.
  • As we are in Trade Show season and hoping to visit with many of our clients in the next several months, we will do our best to let you know if existing arrangements are being changed.
  • We have instructed our employees to stay home if they’re sick, and that they will be sent home if they are showing any signs of sickness. We are stressing the importance of prevention by practicing coughing and sneezing hygiene, frequent hand washing etc.
  • We have also instructed our group of almost 4,000 professional installers to stay home if they’re sick, and are again stressing the importance of prevention by practicing coughing and sneezing hygiene, frequent hand washing etc.
  • Along with hot spots areas in the country we’ll be monitoring various types of healthcare facilities for possible delays in our ability to deliver services.

During this challenging and confusing time, we hope that your business is not adversely affected. If you have any questions or concerns, please reach out to your Sales Representative here at TechLink Services at (828) 348-0258 option 3 or [email protected].

Sincerely,

Mike Mudd
www.techlinksvc.net

Technician Updates

The latest updates for COVID-19 (most recent on top)

Wed, Mar 25, 2020

GLOVES AND HAND SANITIZER REQUIRED STARTING APRIL 1st

Dear Valued Partner,

In light of recent events, TechLink needs to make a change in our PPE requirements on all jobs.  Starting April 1st, all technicians will be required to wear new nitrile (or equivalent) gloves to all TechLink jobs.  Also, if available, technicians will be required to have and frequently use hand sanitizer (at least 60% alcohol) throughout the duration of the visit.  Work orders will not be assigned after April 8th if you do not have at least gloves with you.  This is a new requirement by our clients and is for your health and safety.

Thank you,

Bobby Kelley

COO

Tues, Mar 24, 2020

CRITICAL INFRASTRUCTURE ESSENTIAL EMPLOYEE AUTHORIZATION TO TRAVEL

Dear Valued Partner,

We hope you are staying safe and healthy.  As you know, many states and cities are imposing a ‘Shelter in Place’ policy for a set period of time.  According to the details laid out by the U.S. Department of Homeland Security with regards to Critical Infrastructure, the work you perform for TechLink Services falls under the definition of Critical Infrastructure.  If you are in an area that has imposed a ‘Shelter in Place’ policy, please PRINT and TAKE WITH YOU the document found in the link below.

CRITICAL INFRASTRUCTURE ESSENTIAL EMPLOYEE AUTHORIZATION TO TRAVEL

This document will also be attached to all TechLink Services’ work orders.

Thank you for your dedication to TechLink and we’ll keep sending out regular updates during these challenging times.

Bobby Kelley

COO

Mon, Mar 16, 2020

Update Regarding COVID-19

Update to our valued partners,

We hope you are staying safe and healthy.  Since we sent our original message to you, Coronavirus has continued to gain momentum here in the US. TechLink continues to closely monitor developments with respect to this rapidly changing situation, including information and guidance published by healthcare authorities around the globe, and US and State/City announcements

Below is a reminder of preventative measures for you and your team to keep in mind:

  • Stay home if you are sick; regardless of whether you have symptoms matching the Coronavirus or not. We are still in a robust flu season and many of the symptoms are the same.
    Be sure to give as much notice as possible to your TechLink PM team.
  • Please do not participate in large gatherings and events (50 people or more) as per the CDC’s recommendation
  • Avoid close contact with people who are sick
  • Wash your hands regularly, always before eating, with soap and water for at least 20 seconds.
  • Practice coughing and sneezing hygiene – always cover your mouth and nose when sneezing. Use a tissue or try to cough or sneeze into the crook of your elbow, NOT your hand.
  • Avoid touching your eyes, nose and mouth.
  • Carry hand sanitizer in your pocket and use it.
  • Please bring any and all concerns to your TechLink PM team immediately.

The TechLink Leadership team will continue to meet daily to assess this rapidly changing situation. You, your technicians and our client’s safety are the utmost of importance to everyone here at TechLink.  Our team and your team working together, will persevere thorough this crisis.  

Thank you all for your dedication to TechLink and we’ll keep sending out regular updates during these challenging times.

Thank you,

Bobby Kelley
COO

Fri, Mar 06, 2020

Update to our valued partners

As we are sure you are all aware, the Coronavirus continues to gain momentum here in the US. We are actively monitoring these fastmoving developments and will work with you to protect you, our partner, as this threat grows. Here are some current facts and preventative measures for you and your team to keep in mind:

There is no vaccine or magic bullet and all of us need to do the following:

  • Please stay home if you are sick; regardless of whether you have symptoms matching the coronavirus or not. We are still in a robust flu season and many of the symptoms are the same. Please be sure to give as much notice as possible to your TechLink PM team.
  • Practice coughing and sneezing hygiene – always cover your mouth and nose when sneezing. Try to cough or sneeze into the crook of your elbow, NOT your hand.
  • Keep your hands away from your mouth, nose and eyes – that’s how most people get the virus – not by breathing it – the virus appears not to infect in airborne aerosol fashion very well.
  • Wash your hands regularly – always before eating – count to 20 seconds and wash hands all over – 20-seconds is much longer than one thinks.
  • Carry hand sanitizer in your pocket and use it.
  • Don’t hesitate to bring a concern to your TechLink PM team.

The TechLink Leadership team will be meeting daily to assess this rapidly changing situation. If we identify any major hot spots or certain facilities, we may cease sending a technician. You, your technicians and our client’s safety are the utmost of importance to everyone here at TechLink. Without you and your professionalism we can never be successful.

Thank you all for your dedication to TechLink and we’ll keep sending out regular updates during these challenging times.

Also, please remember to update your account information (email, phone number, skills etc.) in the SIMPL portal as necessary. https://portal.techlinksvc.net

Thank you,

Bobby Kelley
COO