Dear Valued Clients,

On behalf of your TechLink team, we would like to extend our gratitude for your ongoing business and payments during these unprecedented times.

TechLink is here for you, and we feel your pain as circumstances change daily. Our leadership team, and teams of highly experienced professionals, are committed to delivering top levels of service to our valued clients and technicians. Please know we are making every effort to maintain current staffing levels to respond to all your needs.

Like most of the country, nearly all of your TechLink team now works from a home office. We ask for your patience if you hear a dog barking or other background sounds. While we work from home, our technicians are out in the field across North America. They have been instructed to follow all CDC guidelines with respect to COVID-19.  We are currently working with technicians to implement the newest recommendation regarding cloth face covers along with our previous requirements for usage of gloves, frequent hand washing, and social distancing.

We are here for you now and will be here for you when America reopens for business. Let’s keep commerce running!  In the meantime, please stay safe and healthy.

With heartfelt appreciation from all of us at TechLink,

Dear Valued Client,
At TechLink we are taking all necessary steps to continue our business in these unprecedented times. One of these steps includes providing an Authorization to Travel Letter found below in the message sent to all technicians. We have seen this document used successfully in a number of markets that are current focal points of the COVID-19 virus across the US. This Authorization to Travel document has also been added to all work orders.

Please know we are 100% focused on supporting you and your customers during this challenging situation.

Thank you,
Bobby Kelley
COO

At TechLink our number one priority is your health, your customer’s health and the health and safety of our technicians during this most difficult time.

We are all trying to follow the CDC/WHO guidelines on Covid-19, particularly as it relates to “social distancing”. As we work to maintain business continuity for our clients and technicians, we would like to offer you an alternative to cancelling work orders.

If you have an upcoming scheduled job with TechLink, our team can take extra precautions and can perform a No-Contact Installation / Service Work Order:

1. Our technician will reach out to your Point of Contact by phone once on site rather than in person.
2. All interactions between technician and Point of Contact can be conducted over the phone.

Please understand that in an effort to protect both our clients and our technicians, if anyone at your customer’s place of business shows obvious signs of being ill, our technicians are instructed to respectfully decline the work unless it can be performed without coming in contact with that individual.

If you would like to request a work order to be “No-Contact”, please contact your TechLink PM.

Gloves and Hand Sanitizer 
Note:  Starting April 1^st all TechLink technicians will be required to use new nitrile gloves and, if available, hand sanitizer at every TechLink job.  More information will be coming out about this new requirement this week.

Thank you,
Bobby Kelley
COO

Dear Valued TechLink Client,

Since we sent our original message to you last week, we wanted to give you a further update on how the TechLink organization is dealing with the Covid-19 situation, based on events of the last few days.

We have continued to closely monitor developments with respect to this rapidly changing situation, including information and guidance published by healthcare authorities around the globe, and US and State/City announcements.

We are open and maintaining normal operations. To ensure that we can maintain normal operations as the spread of COVID-19 continues, we have activated our business continuity plans, which include spinning up our corporate and local incident management teams, who are responsible for overseeing our response to the evolving situation.

COVID-19 has not impacted our ability to deliver any services at this time, and we continue to provide regular updates to our employees and installers nation-wide. Our strategy for business continuity includes:

• Following CDC guidance to institute training and preventative measures to reduce the chance of infection in the workplace, including having employees work from home.
• Where local cases of infection have occurred, we have mandated our employees work from home. This is the case in Bend, Oregon and Kansas City so far.
• Where no confirmed cases have been reported our offices remain open. However, we have started a rotation plan where certain employees work from home reducing the amount of close contacts in the office environment and recognizing the need for social distancing.
• We have been prepared for all team members to work from home for several years, driven by our 24/7/365 support services, and we consider all of them essential workers. With one local manager remaining in each office we do not envision any breaks in service.
• Cross-training employees to help maintain business operations in the event of decreased employee availability.
• We are updating our installer base throughout the US and Canada with regular communications and on every work order, the emphasis being on cleanliness and staying away from large gatherings. We are also reminding them of the importance of NOT taking jobs if they feel unwell.

Thank you for your business as we all work hard to navigate through these challenging times. Rest assured, we are 100% focused on supporting you in the coming days and weeks. We will communicate updates to our plans and notify you of changes to the availability of Techlink services.

Thank you,

Mike Mudd

Dear Partner,

We wanted to bring to your attention the measures we are taking to protect our employees, clients and installers as the Coronavirus continues to gain momentum in the US. Please bear in mind that the daily changes in conditions we are witnessing will inevitably result in new updates and measures.

For instant updates please follow our twitter feed:
https://twitter.com/TechLinkService

In the meantime:

• We are holding 8am (Pacific) daily briefings as the threat continues to grow.
• As a national company, we realize that certain parts of the country will be more affected than others. We will be monitoring local conditions (“hot spots”) and let you know if we need to reschedule jobs, with as much notice as possible.
• As we are in Trade Show season and hoping to visit with many of our clients in the next several months, we will do our best to let you know if existing arrangements are being changed.
• We have instructed our employees to stay home if they’re sick, and that they will be sent home if they are showing any signs of sickness. We are stressing the importance of prevention by practicing coughing and sneezing hygiene, frequent hand washing etc.
• We have also instructed our group of almost 4,000 professional installers to stay home if they’re sick, and are again stressing the importance of prevention by practicing coughing and sneezing hygiene, frequent hand washing etc.
• Along with hot spots areas in the country we’ll be monitoring various types of healthcare facilities for possible delays in our ability to deliver services.

During this challenging and confusing time, we hope that your business is not adversely affected. If you have any questions or concerns, please reach out to your Sales Representative here at TechLink Services at (828) 348-0258 option 3 or [email protected].

Sincerely,

Mike Mudd
www.techlinksvc.net